★ Do you do custom made dresses?
Any of Her Elegance's designs can be customized to fit you perfectly. If you're looking for something specific, let us know by sending some pictures of what you're after and one of our team members will contact you asap.
★ Is it safe to order online?
Her Elegance takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Her Elegance uses Shopify e-commerce platform to help ensure that your shopping experience is safe and secure.
★ How long it takes for my order?
We aim to fulfill your orders as soon as possible, however, if you are ordering a custom size, it normally takes about 30-45 days for you to receive. Most of our wedding dresses are made to order or custom made so please order in advance for at least 2-3 months before your special day.
★ What do I do if I’ve received an incorrect, damaged or faulty item?
If you have a problem with any item in your order, we'll aim to resolve it as quickly possible. Please contact us asap.
If you ordered multiple items, your order may have been sent in two or more separate parcels. Please check your emails to see if you were sent multiple tracking numbers. Alternatively, please contact us for more information.
Once your order has been placed, we endeavour to get it to you as soon as possible, therefore we cannot guarantee we will be able to change your delivery address before the order has been shipped. Please contact us as soon as possible if you would like to change your delivery address, and we will do our best to make it happen.
★ Do I need to sign for my order?
A signature is required when your order is delivered; so we recommend providing a delivery address where someone will be available to receive and sign for your order. If no one is available, CourierPost will leave a card advising you to collect your order from your local post office, or choose a redelivery option that suits you.
All prices online are displayed in Australian dollars (AUD). We provide a variety of payment options for your convenience, including VISA, MasterCard and credit cards. Please note, your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction.